1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Venue Partner,” “you,” or “your”) and FanFlow Insights, LLC (“FanFlow Insights,” “we,” “our,” or “us”), governing your access to and use of the FanFlow Insights platform, including our website at http://www.fanflowinsights.com and our web application at app.fanflowinsights.com (collectively, the “Platform”).

By registering for an account, accessing the Platform, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform. If you are using the Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

FanFlow Insights is a real-time customer feedback and engagement platform designed for restaurants, bars, breweries, music venues, entertainment venues, and similar businesses. The Platform enables Venue Partners to:

Deploy QR-based feedback collection tools throughout their venue
Collect real-time guest feedback and satisfaction data
Monitor feedback through a live dashboard
Engage directly with guests during their visit
Access analytics and reporting on guest experience trends

FanFlow Insights reserves the right to modify, update, or discontinue any feature or aspect of the Platform at any time, with or without notice, as we continue to develop and improve our services.

3. Account Registration and Responsibilities

To access the Platform as a Venue Partner, you must create an account. You agree to:

Provide accurate, complete, and current information during registration
Maintain the security of your account credentials
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activity that occurs under your account

You may not share your account credentials with unauthorized third parties. FanFlow Insights is not liable for any loss or damage resulting from your failure to maintain the security of your account.

4. Free Trial

FanFlow Insights may offer a free trial period to new Venue Partners. During the free trial:

You will have access to Platform features as specified at the time of your trial enrollment
No payment information may be required to begin a trial, depending on the offer presented
At the conclusion of the trial period, continued access to the Platform requires selection of a paid subscription plan
FanFlow Insights reserves the right to modify or discontinue free trial offers at any time

We reserve the right to determine your eligibility for a free trial. Trial offers may not be combined with other promotions unless explicitly stated.

5. Subscription Plans and Billing

5a. Subscription Tiers

FanFlow Insights offers subscription plans on a monthly or annual basis. Current pricing and plan details are available at http://www.fanflowinsights.com/pricing. We reserve the right to change pricing with reasonable notice to existing subscribers.

5b. Annual Subscriptions

Venue Partners who elect annual billing receive a discounted rate as published on our pricing page. Annual subscriptions are billed in full at the time of purchase. Annual subscribers may also receive promotional hardware (such as a thermal printer and lamination sheets) as specified at the time of enrollment. Promotional hardware is provided as-is and is not eligible for return or exchange.

5c. Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless canceled prior to the renewal date. By providing payment information, you authorize FanFlow Insights to charge your payment method for all recurring subscription fees.

5d. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.

5e. Price Lock Guarantee

Venue Partners who enroll in an annual subscription during promotional periods may be eligible for a lifetime price lock guarantee, as specified at the time of enrollment. This guarantee applies to the base subscription rate and does not extend to add-on features, overages, or future plan changes initiated by the Venue Partner.

6. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Platform to collect feedback or data in a deceptive, misleading, or fraudulent manner
Use guest data collected through FanFlow for purposes other than improving your venue’s guest experience
Send unsolicited commercial messages or spam to guests using Platform engagement tools
Attempt to reverse engineer, decompile, or extract the source code of the Platform
Resell, sublicense, or otherwise transfer your Platform access to any third party
Use the Platform in any manner that could damage, disable, overburden, or impair our servers or networks
Attempt to gain unauthorized access to any portion of the Platform or its related systems
Use the Platform to collect data from individuals under the age of 13
Violate any applicable local, state, national, or international law or regulation

7. Account Termination

7a. Termination by FanFlow Insights

FanFlow Insights reserves the right to suspend or terminate your account at our sole discretion, with or without notice, for any reason including but not limited to:

Violation of these Terms or our Acceptable Use Policy
Engaging in fraudulent, abusive, or harmful conduct
Non-payment of subscription fees
Any activity that poses a risk to our Platform, users, or reputation

Upon termination, your right to access the Platform immediately ceases. FanFlow Insights will not be liable to you or any third party for termination of your account in accordance with these Terms.

7b. Termination by Venue Partner

You may terminate your account at any time by canceling your subscription and ceasing use of the Platform. You remain responsible for all fees incurred prior to termination.

7c. Effect of Termination

Upon termination, you should export any data you wish to retain prior to account closure. FanFlow Insights is not responsible for data loss following account termination. We may retain certain information as required by law or for legitimate business purposes.

8. Intellectual Property

The FanFlow Insights Platform, including its design, code, features, branding, and content, is the exclusive property of FanFlow Insights, LLC and is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in the Platform.

You retain ownership of all data and content you submit through the Platform. By using the Platform, you grant FanFlow Insights a limited, non-exclusive license to process and display your data solely for the purpose of delivering the services described in these Terms.

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, available at http://www.fanflowinsights.com/privacy-policy, which is incorporated into these Terms by reference. By using the Platform, you agree to the collection and use of information as described in our Privacy Policy.

As a Venue Partner, you are responsible for ensuring that your use of guest data collected through FanFlow complies with all applicable privacy laws, including obtaining any required consents from your guests. You agree to maintain a publicly accessible privacy policy at your venue or on your website disclosing your data collection practices.

10. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FANFLOW INSIGHTS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FanFlow Insights does not warrant that the Platform will be uninterrupted, error-free, or completely secure. We are not responsible for any loss of data, revenue, or business opportunities resulting from Platform downtime, technical issues, or service interruptions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FANFLOW INSIGHTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In no event shall our total liability to you for all claims arising out of or related to these Terms or the Platform exceed the total amount paid by you to FanFlow Insights in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless FanFlow Insights, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Platform
Your violation of these Terms
Your violation of any applicable law or third-party right
Any data you collect, store, or process through the Platform

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

Before initiating any formal legal proceeding, you agree to first contact FanFlow Insights in good faith and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute through direct communication.

14. Changes to These Terms

FanFlow Insights reserves the right to modify these Terms at any time. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify active Venue Partners by email. Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed of your rights and obligations.

15. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FanFlow Insights regarding your use of the Platform and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. These Terms are not assignable by you without our prior written consent.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

FanFlow Insights, LLC

Website: http://www.fanflowinsights.com

Email: legal@fanflowinsights.com

State of Registration: Arizona

This document is provided for informational purposes and does not constitute legal advice. Consult a licensed attorney for guidance specific to your business.